Zilwo Policies
Returns & Refunds
Last updated: 16 August 2026
Before you request a return
Collectibles can have small manufacturing variations, packaging marks or colour differences caused by lighting and screens. Please read product descriptions and view product images carefully before placing an order.
Damaged, defective or incorrect items
If your item arrives damaged, defective or different from the item ordered, contact us within 48 hours of delivery at info@zilwo.in. Include your order number, clear photos and a description of the issue. We may request an unboxing video where available to help assess transit damage.
Return approval
Do not send an item back before we confirm return instructions. Eligible returns must be unused, in their original condition, with all original packaging, accessories and tags included. Returns that do not meet these conditions may not be accepted.
Non-returnable situations
A return or refund may not be available for change-of-mind purchases, items damaged after delivery, products with opened or damaged packaging, or issues clearly disclosed in the product description.
Refunds
Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method where possible. Your bank or payment provider may take additional time to reflect the refund.